Shipping & Returns Policy
At Malley’s Chocolates, we strive for perfection in every box; however, due to the perishable nature of our gourmet treats, we cannot accept returns once the product has left our facility. If your order arrives damaged or incorrect, please contact our customer service team within 48 hours of delivery to arrange for a replacement or store credit.
Inspect Your Delivery
Upon arrival, immediately check your package for any signs of heat damage or structural compromise to the chocolates.
Document the Issue
If there is a problem, take clear photographs of the shipping box and the damaged product to help us process your claim.
Contact Customer Support
Email our team at [email protected] with your order number and photos within 2 business days of receiving your shipment.
Resolution & Replacement
Once verified, we will expedite a fresh replacement of your favorite chocolates or issue a credit to your account at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing